Question 1

How long does it take to process my order?

Accepted Answer

Every Sugarcane Mami order is handcrafted in small batches to ensure the highest quality and freshness. Please allow 3–5 business days for your order to be prepared before it ships.During holidays, product launches, or periods of high order volume, processing times may be slightly longer. If this happens, we'll keep you updated by email.

Question 2

How long does shipping take?

Accepted Answer

After your order has been processed, it will be shipped using your selected shipping method.Estimated shipping time: 1–3 business days within the United States.Once your package ships, you'll receive a shipping confirmation email with tracking information so you can follow your order every step of the way.

Question 3

Where do you ship?

Accepted Answer

Sugarcane Mami proudly ships nationwide within the United States.We carefully package every order to help ensure your baked goods and wellness products arrive fresh and ready to enjoy.At this time, we do not offer international shipping.

Question 4

Do you offer local pickup or delivery?

Accepted Answer

At this time, we do not offer local pickup.However, if you're located in the New York City area, we may be able to accommodate next-day local delivery depending on availability.Please contact us before placing your order to confirm that next-day delivery is available for your location.

Question 5

How should I store my granola?

Accepted Answer

To keep your granola crunchy and fresh, store it in a cool, dry place in its sealed pouch or another airtight container.PantryBest enjoyed within 2–3 months.RefrigeratorOptional, but can help maintain freshness for up to 4 months.FreezerCan be frozen for up to 6 months.Always reseal the package after opening to keep moisture out and preserve freshness.

Question 6

How should I store my cookies?

Accepted Answer

Our oversized cookies are baked fresh and contain no unnecessary preservatives, so proper storage helps maintain their flavor and texture.Room TemperatureStore in an airtight container for up to 5 days.RefrigeratorStore in an airtight container for up to 2 weeks.FreezerFreeze for up to 3 months.For the best experience, allow refrigerated or frozen cookies to come to room temperature before enjoying. You can also warm them in the microwave for 10–15 seconds for that fresh-from-the-oven taste.

Question 7

How should I store my cold-pressed juices?

Accepted Answer

To lock in freshness and nutrients, all Sugarcane Mami cold-pressed juices are shipped frozen.When your order arrives:You have two optionsPlace them directly into your freezer.                                 OrRefrigerate immediately.Storage GuidelinesRefrigeratorOnce completely thawed, consume within 3–5 days.FreezerStore for up to 3 months.For the best flavor, thaw juices overnight in the refrigerator. Shake well before drinking, as natural separation is completely normal.

Question 8

How should I store my Cinnamon Bun Creations?

Accepted Answer

Our Cinnamon Bun Creations are baked fresh to order and are best enjoyed warm.Room TemperatureStore in an airtight container for up to 2 days.RefrigeratorStore for up to 5 days.FreezerFreeze for up to 2 months.To reheat, microwave for 15–20 seconds or warm in a 300°F oven for 5–7 minutes until soft and warm.

Question 9

Do your products contain allergens?

Accepted Answer

Yes. Our products are prepared in a kitchen that handles common allergens.Products may contain or come into contact with:WheatMilkEggsSoyPeanutsTree NutsIf you have a food allergy or dietary concern, please contact us before placing your order. While we take care during preparation, we cannot guarantee that any product is completely free from allergens.

Question 10

Are your products made fresh?

Accepted Answer

Yes! Every Sugarcane Mami order is prepared in small batches using quality ingredients.Our cookies, cinnamon buns, juices, granola, and teas are carefully prepared to deliver the freshest experience possible. We never mass-produce our products, allowing us to maintain the quality and attention to detail that our customers deserve.

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Frequently asked questions